Billing and Payment FAQ

At Dropp, we believe in transparent and hassle-free billing. This guide answers common questions about our billing practices, accepted payment methods, and subscription management to help you navigate the financial aspects of our service.

General Billing Questions

How much does Dropp service cost?

Our pricing varies based on several factors:

• Yard size: Larger yards typically cost more to service
• Number of pets: More pets usually means more waste to remove
• Service frequency: Weekly, bi-weekly, or monthly options
• Additional services: Add-ons like sanitization or deodorization

For a personalized quote, use our instant quote calculator.

When am I charged for service?

For recurring services:

• First charge: When you initially sign up for service
• Recurring charges: Automatically processed at the beginning of each billing cycle
• One-time services: Charged immediately upon scheduling

How will Dropp appear on my credit card or bank statement?

Charges will appear as "DROPP PET SERVICES" or "DROPP LLC" on your statement.

Payment Methods

What payment methods does Dropp accept?

We accept various payment methods:

• Credit cards: Visa, Mastercard, American Express, Discover
• Debit cards: Any card with a major credit card logo
• ACH/bank transfers: Available for recurring plans
• Digital wallets: Apple Pay, Google Pay
• PayPal: Available for all services

Is my payment information secure?

Yes, Dropp employs industry-standard security measures:

• PCI compliance: We follow all Payment Card Industry standards
• Encryption: All payment data is encrypted using bank-level encryption
• No storage: We don't store complete credit card numbers on our servers
• Secure processors: We use trusted payment processors for all transactions

Can I change my payment method?

You can update your payment method at any time:

1. Log in to your Dropp account
2. Navigate to "Billing & Payments"
3. Select "Payment Methods"
4. Choose "Add New Method" or edit an existing one
5. Follow the prompts to update your information

Subscription Management

How do I upgrade or downgrade my service plan?

To change your service frequency or add/remove services:

1. Log in to your Dropp account
2. Go to "My Services"
3. Select "Change Plan"
4. Choose your new service options
5. Review the updated pricing
6. Confirm the changes

Plan changes typically take effect at the start of your next billing cycle.

What happens if I need to pause my service temporarily?

We offer flexible service pausing:

1. Log in to your Dropp account
2. Navigate to "My Services"
3. Select "Pause Service"
4. Choose your pause duration (up to 60 days)
5. Confirm the pause

Your billing will automatically resume when the pause period ends. No charges are processed during the pause.

How do I cancel my Dropp subscription?

To cancel your service:

1. Log in to your Dropp account
2. Go to "My Services"
3. Select "Cancel Service"
4. Complete the short cancellation survey
5. Confirm your cancellation

We process cancellations within 24 hours. Any prepaid service will be completed through the end of your billing cycle.

Refunds and Credits

What is Dropp's refund policy?

Our refund policy includes:

• Satisfaction guarantee: If you're not satisfied with our service, we'll return to address the issue or provide a refund for that service
• Missed services: Automatic refund or credit if we miss a scheduled service
• Weather cancellations: Credit applied for services canceled due to severe weather
• Cancellations: Prorated refunds for unused prepaid services

How do service credits work?

Service credits work as follows:

• Application: Credits are automatically applied to your next billing cycle
• Expiration: Credits typically expire after 12 months
• Balance: View your current credit balance in your account dashboard
• Usage: Credits are used before charging your payment method

What if I'm charged incorrectly?

If you believe you've been charged incorrectly:

1. Contact customer support at billing@trydropp.com
2. Include your account information and details about the charge
3. Our team will investigate within 1-2 business days
4. If an error is confirmed, we'll issue an immediate refund

Special Billing Situations

Can I get an invoice for my services?

Yes, invoices are available:

• Automatic delivery: Monthly invoices are emailed to your account email
• Manual download: Access past invoices in your account dashboard
• Special requirements: Contact billing@trydropp.com for custom invoicing needs

Does Dropp offer discounts?

We offer several discount opportunities:

• Multi-pet discounts: For households with multiple pets
• Long-term commitments: Save by prepaying for 3, 6, or 12 months
• Referral program: Earn credits by referring friends and neighbors
• Seasonal promotions: Watch for special limited-time offers

Are there any hidden fees?

Dropp believes in transparent pricing:

• No setup fees: Starting service is always free
• No cancellation penalties: Cancel anytime without fees
• No extra pet fees: Our quotes include all pets
• Special conditions: Extra charges may apply only for extremely large yards or unusual circumstances, which will be discussed before service begins

Business and HOA Billing

Does Dropp offer special billing for commercial properties?

Yes, we provide flexible commercial billing options:

• Consolidated invoicing: Single invoice for multiple properties
• Net terms: Available for qualified businesses (typically Net-30)
• Volume discounts: Special rates for large properties or multiple locations
• Custom reporting: Detailed service and billing reports available

How does billing work for HOAs and multi-family communities?

For community properties:

• Single billing: One invoice for the entire property
• Itemized reports: Detailed breakdowns of services by area
• Flexible payment: Multiple payment options including checks and ACH
• Contract options: Annual service agreements with guaranteed pricing

Still Have Questions?

If your billing question isn't answered here:

• Email: billing@trydropp.com
• Phone: (602) 492-5579 (Mon-Fri, 8 AM - 6 PM EST)
• Chat: Available on our website during business hours

Our billing specialists are committed to providing clear answers and resolving any payment concerns promptly.