Understanding Your Dropp Service Plan

At Dropp, we offer various service plans designed to meet the unique needs of different households. This guide will help you understand our service plans, what each includes, and how to select the one that's right for you.

Our Service Plan Options

Dropp offers the following primary service plans:

1. Weekly Plan

Our most popular option, the Weekly Plan provides:

• Once-per-week pet waste removal service
• Thorough yard inspection and cleaning
• Removal of all pet waste from your yard
• Service report with photos after each visit
• Free reschedules with 24-hour notice
• Priority scheduling
• Consistent service day and technician

Best for: Households with multiple pets, families with busy schedules, or anyone who wants to maintain a consistently clean yard.

2. Bi-Weekly Plan

The Bi-Weekly Plan includes:

• Service every other week
• Thorough yard inspection and cleaning
• Removal of all pet waste from your yard
• Service report with photos after each visit
• Free reschedules with 24-hour notice

Best for: Households with fewer pets or smaller yards where waste accumulation is less of a concern.

3. Monthly Plan

Our Monthly Plan offers:

• Once-per-month service
• Thorough yard inspection and cleaning
• Removal of all pet waste from your yard
• Service report with photos after each visit
• Free reschedules with 24-hour notice

Best for: Basic maintenance for less frequent needs or supplementing your own cleanup routine.

4. One-Time Cleanup

The One-Time Cleanup option provides:

• Single comprehensive yard cleaning
• Thorough pet waste removal throughout your yard
• Service report with photos after completion
• No ongoing commitment

Best for: Special events, move-in/move-out cleaning, or seasonal deep cleaning.

Add-On Services

Enhance any service plan with these optional add-ons:

Yard Deodorization

• Natural, pet-safe deodorizing treatment
• Eliminates pet waste odors at the source
• Ideal for warmer months when odors are strongest

Yard Sanitization

• EPA-approved pet-safe sanitizing treatment
• Kills bacteria and pathogens from pet waste
• Reduces risk of disease transmission
• Great for households with children or pets

Additional Yard Areas

• Extend service to additional yard areas
• Separate pricing based on yard size
• Ideal for properties with multiple distinct yard spaces

How to Choose the Right Plan

When selecting a service plan, consider:

1. Number of pets: More pets = more waste = more frequent service needed
2. Yard size: Larger yards may require more frequent service
3. Your schedule: How often do you want to enjoy a clean yard?
4. Budget considerations: Balance cost with service frequency
5. Seasonal factors: You may want more frequent service during warmer months

Customizing Your Plan

Don't see a plan that fits your exact needs? We can customize a service schedule just for you. Contact our customer service team to discuss specialized service options.

Changing Your Plan

Need to adjust your service plan? You can upgrade, downgrade, or modify your plan at any time:

1. Log in to your Dropp account
2. Navigate to "My Plan" in your dashboard
3. Select "Change Plan"
4. Choose your new plan options
5. Confirm the changes

Changes will take effect on your next billing cycle.

Pricing Information

Pricing varies based on:

• Service frequency
• Yard size
• Number of pets
• Geographic location
• Selected add-on services

For the most accurate pricing for your specific situation, use our Quick Quote tool or contact our customer service team.

Our Satisfaction Guarantee

All Dropp service plans are backed by our 100% Satisfaction Guarantee. If you're not completely satisfied with your service, we'll return to address any missed areas at no additional cost.

Questions About Your Plan?

If you have any questions about our service plans or need help choosing the right option for your needs:

• Chat Support: Use the live chat feature on our website or app
• Phone Support: Call us at (602) 492-5579
• Email Support: Send questions to hello@trydropp.com

Our customer support team is available Monday through Friday, 8 AM to 6 PM EST.

Thank you for choosing Dropp for your pet waste removal needs!